What is the new contact number for MTN Customer Care? The MTN care team, a specialized department, is available to help both new and existing customers with any issues they may encounter. You have the option to reach out to them through various channels, whether it’s online or offline.

How to Contact MTN Customer Care
How to Contact MTN Customer Care

One noteworthy feature is that when utilizing online methods, you can reach the customer care hotline 24/7 to address all your inquiries, complaints, and basic service needs.

Certainly, there are various reasons why individuals and corporate organizations might need to get in touch with customer care. Nevertheless, the customer care unit is prepared to assist, regardless of the reason.

However, please be aware that not all problems can be resolved by contacting MTN online; some may require a physical visit to a nearby MTN customer center

How to Contact MTN Customer Care

When it comes to contacting this service, there are different methods to it. However, you can contact them through:

  • Their customer care number
  • Social media platform
  • MTN live chat
  • Physical office
  • MTN app

How to Contact MTN Via Customer Care Number

To swiftly get in touch with MTN, you can utilize their customer care hotline. Essentially, there are three distinct customer care numbers provided by MTN.

These numbers cater to individuals calling from an MTN line, those using a different network, and those making calls from outside the country.

Regardless of your location or the network you’re using, you can easily contact them through these dedicated numbers below:

  • For MTN subscribers, simply dial 300 (the new MTN call center).
  • If you’re calling from a different network, dial 08031000180.
  • If you’re calling from outside Nigeria, dial +2348031000180.

Upon dialling the respective number, you will be assisted by Zigi, an MTN chat and voice bot, who will connect you to an agent ready to assist you. If your inquiries necessitate in-person assistance, you will be guided to visit the nearest MTN customer service.

Contact MTN Customer Care on WhatsApp

Are you aware you can reach out to MTN customer care through WhatsApp? However, the answer is yes and it happens to be one of the best methods.

You can get to them on this contact below:

  • 09033000001
  • 09033000002
  • 09033000003
  • 09033000004
  • 09033000005

With these contacts above, you can easily reach out to MTN customer care services on WhatsApp.

MTN New Code

MTN Nigeria has introduced new USSD codes for its users to purchase data, top-up airtime, verify data bundles, and perform other tasks. This implies that the previous MTN USSD codes will no longer function for MTN users in Nigeria.

MTN New USSD Codes

Below are the new MTN USSD codes and their operations:

  • *312#: This is the new MTN USSD code to buy data bundles
  • *311#: This is the new MTN USSD code to recharge airtime
  • *303#: This is the new MTN USSD code to borrow airtime and data
  • *323#: This is the new MTN USSD code to check your data balance on the MTN network
  • *310#: This is the new MTN USSD code to check the Account balance (airtime balance)
  • *321#: This is the new MTN USSD code to share data with friends and family
  • *305#: This is the new VAS code on MTN network
  • *996#: This is the new code to link your NIN to your MTN number, check your NIN number, change SIM info, etc.
  • 300: This is the new MTN customer care number

The old MTN-used codes have ceased to function AS OF May 2023. So, you need the new USSD codes listed above to access any functionality on your SIM.


Why was the MTN Customer Care number changed?

MTN may alter its customer support phone number for a variety of reasons, such as network upgrades or better service.

How can I contact MTN Customer Care using the new number?

Dial the new number from your MTN mobile handset to contact MTN Customer Care

Are there any charges for calling MTN Customer Care?

Depending on your tariff plan, standard call charges can be applicable. It is advisable to contact MTN to inquire about precise pricing information

Can I still use the old MTN Customer Care number?

Not anymore; the previous MTN Customer Care number is no longer active. Please call the new number if you need help.

What services can I access through MTN Customer Care?

You can get help from MTN Customer Care with questions about your account, services, subscriptions, and more.


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