Zenith Bank, one of Nigeria’s leading financial establishments, orders customer satisfaction by providing efficient and accessible customer care services. Whether you have inquiries about your account, need assistance with online banking, or have concerns about a transaction, reaching out to Zenith Bank’s customer care is the key to resolving your issues.

How to contact Zenith Bank Customer Care
How to contact Zenith Bank Customer Care

In this article, we will provide you with a step-by-step guide on how to contact Zenith Bank Customer Care.

How to contact Zenith Bank Customer Care

Phone Contact

One of the most direct and immediate ways to get in touch with Zenith Bank Customer Care is by phone. Zenith Bank has dedicated customer care hotlines that operate 24/7. You can find the relevant phone numbers on the official Zenith Bank website at https://www.zenithbank.com/customer-service/ or your account statement. Ensure that you have your account details ready when calling for a smoother experience.

Email Correspondence

Zenith Bank also offers customer support through email at zenithdirect@zenithbank.com.  You can send your queries or concerns to the official customer care email address provided on the bank’s website. When composing your email, include your account details, a clear description of the issue, and any relevant supporting documents. This method may take a bit longer for a response compared to a phone call.

Email/Telephone

mailto:zenithdirect@zenithbank.com

234-1-2787000, 0700ZENITHBANK

Account Opening

For questions about your current/savings/fixed deposit account or all other accounts –

zenithdirect@zenithbank.com

+234-1-2787000, 0700ZENITHBANK

Internet Banking

For questions about your Internet banking account-

zenithdirect@zenithbank.com

234-1-2787000

Card Services

For questions about your Card (MasterCard, Vpay, VisaCard and any other type of card)

cardservices@zenithbank.com

234-01- 2781740, 2782273

Hotline: 0700 ZENITH BANK

Corporate Internet Banking

For questions about our Corporate Internet Banking

eproductsupportunit@zenithbank.com

234-1-2781543, 2784056, 2781588, 2781568, 2787000

Zenith Registrars Limited

For questions about our Corporate Internet Banking

enquiry@zenithregistrars.com

234-1-2708930-4

E-Business

For questions about our e-products and services

ebusiness@zenithbank.com

234-1-2787000, 0700ZENITHBANK

Zenith Insurance Company

For questions about our e-products and services

info@zenithinsurancecoy.com

234-1-2783411, 2783421, 2701004-5, 4613704

Social Media Platforms

Zenith Bank is active on various social media platforms, including Twitter (@ZenithBank}, Facebook, Instagram, YouTube, WhatsApp, and LinkedIn. You can reach out to them through direct messages or by tagging them in your posts. Social media can be an effective way to get a quick response, as many businesses monitor their social channels regularly.

Live Chat on the Website

Zenith Bank’s official website at https://www.zenithbank.com/ may have a live chat feature where you can chat with a customer care representative in real-time. This is a convenient option for those who prefer text-based communication. Look for the live chat icon on the website and follow the prompts to connect with a representative.

Visit a Branch

  • Head Office Branch Our Head office is located at :
  • Plot 84, Ajose Adeogun Street, Victoria Island
  • Lagos, Nigeria.
  • Tel: 0700-ZENITH-BANK

If you prefer face-to-face interaction, you can visit a Zenith Bank branch near you. The bank’s customer service representatives at the branch will be able to assist you with your concerns or direct you to the appropriate department if needed.

Zenith Bank Mobile App

The Zenith Bank mobile app is another avenue for customer support. Some queries and issues can be addressed directly through the app, and you may find a chat or messaging feature within the application for communication with customer support.

Conclusion:

Contacting Zenith Bank Customer Care is a straightforward process, offering multiple channels to suit your preferences. Whether you choose to call, email, use social media, visit a branch, or utilize online platforms, Zenith Bank is committed to providing timely and effective assistance to ensure a positive banking experience for its customers.

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